Due to recent network upgrades in the Reno area which enable faster and symmetrical speeds, Spectrum has been notifying customers about required upgrades to their Internet equipment. Charter Spectrum Internet subscribers are required to use an authorized modem for use on the Charter Spectrum network, which they provide at no additional charge to the monthly Internet service fee.
In the past few months we’ve helped many customers change to a new Spectrum DOCSIS 3.1 modem, and a new Spectrum WiFi 6 router if not using their own purchased router. Quite a few customers have been sent older DOCSIS 3.0 modems in error, and we’ve helped them make an appointment at a local Spectrum Store to swap out to the DOCSIS 3.1 modem which is required for the faster and symmetrical speeds.[Read more…]