Why haul your computer to a shop?

One reason I started an ON-SITE computer service business 5 years ago is because being one-on-one with customers allows me to ask questions about the computer and vice versa.

I just came across this investigative report that shows how taking your computer to a shop where the person checking-in the computer doesn’t ask detailed questions and is not likely the person doing the repairs, which can lead to mis-diagnosis and unnecessary repair bills.