Your Data, Their Gain: How Hacked Information Fuels Scams

Data breaches seem like a constant threat these days, impacting millions of people every year. Recently, AT&T announced a data breach that impacted 73 million customer records from 2019 and earlier. But beyond the initial inconvenience of replacing credit cards or changing passwords, there’s a hidden danger: stolen information becomes a potent weapon in the hands of scammers.

From Names to Riches: How Scammers Exploit Leaks

Even seemingly insignificant details like your name, email address, and phone number, when combined with data from other breaches, can be a goldmine for scammers. Here’s how they exploit this stolen information:

• Phishing Attacks: Scammers use your personal details to craft emails or phone calls that appear legitimate. They might pose as your bank, credit card company, or even a government agency. Trusting these messages can lead you to reveal additional sensitive information like passwords or account details.
• Targeted Scams: With knowledge of your purchase history or location, scammers can craft highly believable scenarios. Imagine getting a call about a suspicious charge on your credit card for a store you recently visited, or a voicemail/text claiming to be from your internet service provider about a large discount.
• Social Engineering: Armed with details like your birthday or children’s names, scammers can gain your trust by weaving these details into their stories. This emotional manipulation makes you more susceptible to their tricks.

Protecting Yourself from the Fallout

While data breaches are a harsh reality, there are steps you can take to minimize the damage:

• Be Wary of Unsolicited Contact: Never give out personal information over email or phone unless you initiated the contact. Legitimate companies won’t pressure you for immediate action.
• Strong Passwords & Two-Factor Authentication: Use unique, complex passwords for all your accounts and enable two-factor authentication wherever possible. This adds an extra layer of security.
• Regular Monitoring: Keep an eye on your bank statements and credit reports for suspicious activity. Consider credit monitoring services for added protection.
• Be Skeptical: If something sounds too good to be true, it probably is. Don’t hesitate to verify information directly with the source, like calling your bank instead of trusting the phone number provided in a suspicious email.

Data breaches are a threat we all face, but by staying vigilant and taking proactive steps, we can make it harder for scammers to exploit our information. Remember, a little caution can save you a lot of heartache.

Related information:

• How Did My Password End Up in a Data Breach?
• The Day I Put $50,000 in a Shoe Box and Handed It to a Stranger I never thought I was the kind of person to fall for a scam.
• View our YouTube playlist for information about scams, data breaches and more.

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Determining whether you need a new computer or smartphone can be tricky, as it depends on several factors like your needs, budget, and the current performance of your device. Here are some signs that might indicate it’s time for an upgrade:

Performance Issues:

• Slowness and Lag: If your device takes forever to boot up, open programs, or respond to your commands, it’s a clear sign of aging hardware struggling to keep up.
• Frequent crashes and freezes: Unexpected crashes and freezes disrupt your workflow and can lead to data loss. If they happen regularly, an upgrade might be necessary.
• Insufficient storage: Running out of storage space constantly, forcing you to delete files or struggle with cramped performance, signals the need for increased capacity.
• Battery drain: Batteries degrade over time, and if your device needs constant charging or struggles to last a full day, replacing it might be a good option.

Software Compatibility:

• Outdated operating system: Older devices might not be compatible with newer versions of their operating systems, missing out on security updates and features. (See EndOfLife.date for more information)
• Incompatible software: Some software and apps require newer hardware features. If you constantly run into compatibility issues, consider an upgrade.

Security Concerns:

• End of security updates: Manufacturers eventually stop providing security updates for older devices, leaving them vulnerable to malware and attacks. Upgrading ensures you have the latest security patches. (See EndOfLife.date for more information)
• Physical damage: Cracked screens, damaged ports, or overheating issues can pose safety risks and impact functionality. Replacing a device with severe damage might be necessary.

Beyond the Basics:

• Changing needs: If your needs have evolved and your current device no longer meets your demands, like needing more processing power for graphics work or enhanced photography capabilities, an upgrade might be worthwhile.
• Frustration and inconvenience: If your device constantly frustrates you with its limitations, impacting your productivity or enjoyment, consider an upgrade for a smoother experience.

However, before rushing to buy a new device:

• Perform maintenance: Try simple troubleshooting steps like clearing up storage, updating software, and running antivirus scans. These might rectify some issues without needing an upgrade.
• Analyze your needs: Assess what you truly need from your device and prioritize your requirements. This will help you choose the right upgrade when the time comes.
• Research and compare: Don’t make impulsive purchases. Research different options, compare features and prices, and choose a device that aligns with your budget and needs.

Remember, not every sign necessitates an immediate upgrade. Evaluate your specific situation, prioritize your needs, and make an informed decision based on your budget and comfort level. It’s better to wait for the right time than invest in a new device prematurely. Contact Computer Techs for expert advice.

Microsoft has been aggressively coercing people to use their “Edge” browser by making it a recommended or default choice after Windows updates. Perhaps you’re used to using Google Chrome or Mozilla Firefox – and that’s OK. You can say “no” to Microsoft’s solicitations if you read and select carefully, and watch for dark patterns on their selection screens.

Here are several reasons why Microsoft wants people to use the Edge browser:

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The scam may start with a simple text or email message that initially seems directed to someone else, but responding to such messages can lead down a “rabbit hole” where most victims lose thousands of dollars. With worldwide communication at our fingertips these days, it’s easy for scammers to target anyone – and it may start with a simple message saying “Hi”. “Pig butchering” is a complex and evolving social scam that preys on victims through manipulative online relationships. Here’s the details that you need to know so that you don’t become a victim:

The basic premise: Scammers build trust with victims over prolonged periods, often months or even years, through online platforms like dating apps, social media, investment forums, or even seemingly misdirected emails or text messages. They often pose as wealthy individuals interested in romance, friendship, or business opportunities.

The manipulation: Scammers employ various tactics to gain trust and exploit victims’ emotional vulnerabilities, such as:

• Mirroring victims’ interests and personalities.
• Offering emotional support and flattery.
• Sharing elaborate or fabricated stories about their lives.
• Gradually introducing investment opportunities or financial requests.

The exploitation: Once trust is established, scammers may persuade victims to invest in fake schemes, cryptocurrency scams, or other fraudulent ventures. They may pressure victims to transfer increasingly large sums of money, often isolating them from family and friends to prevent intervention.

The dangers: Pig butchering scams can have devastating consequences, leading to significant financial losses, emotional distress, and even identity theft. It’s crucial to be wary of online relationships that seem too good to be true, especially those involving promises of quick wealth or sudden romance.

Remember:

• DO NOT RESPOND to email or text messages that seem like they were meant for someone else. A message from an email address or number that you don’t know may include simply “Hi” or “Did you hear from Sally?”.
• Be cautious of online relationships that develop quickly or involve excessive flattery.
• Do not invest in opportunities presented by someone you haven’t met in person.
• Never share personal financial information with someone you haven’t verified.
• Report any suspicious activity or online scams to the appropriate authorities.

By staying informed and exercising caution, you can protect yourself from falling prey to social scams like pig butchering.

How did “pig butchering” become the term for this social engineering scam?

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If your computer has been overrun with pop-ups along the right side on your computer, you may have inadvertently chosen to allow notifications to from an untrustworthy website.

How to block browser notifications

To block notification pop-ups in Chrome:

• At the top right of Chrome, click More
• Click Settings.
• Under Privacy and security, click Site settings.
• Click Notifications.
• Under Allowed to send notifications, select Block.

To block notification pop-ups in Edge:

• At the top right of Edge, click More
• Click Settings.
• Click Cookies and Site Permissions
• Under All permissions, click Notifications.
• Click Notifications.
• Under Allow, choose the site(s) you’d like to block and select Block.

For more information, read: What are browser notifications, and how did I get them? – Malwarebytes Blog

Also read: The good and bad of browser extensions – Computer Techs tips

Are you getting excessive pop-ups and getting redirected to websites that you didn’t intend to visit? Please contact us if you need help cleaning up your browser.

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Updated 11/15/23:

Here are some of the best methods to reduce the amount of spam/junk email in your Inbox:

• Use an email service with good junk/spam email filtering. Gmail is our favorite free email service that does a pretty good job at segregating important email from spam, as well as promotional, social, and any other emails you want to filter out of you main Inbox.
• Unsubscribe from specific emails only after you’ve verified that they are from a legitimate sender.
• For any obvious junk/spam email that arrives in your Inbox, report it as spam/junk – but don’t unsubscribe if your email service offers a setting to do so.
• Don’t react to junk/spam email by clicking links or replying. Just delete it.
• Use different email addresses or aliases and/or different email services to segregate personal emails, email addresses you use for banks and financial institutions, travel confirmations, newsletters, etc. Google’s Gmail, Yahoo Mail and Outlook.com all offer such features.
• Use a strong, unique password and enable 2-step verification for your email account so that hackers can’t access your account and steal your contacts list among other dangers.
• When addressing email to multiple recipients, use Blind Carbon Copy (BCC) so that you’re not inadvertently sharing people’s private email addresses with others. Also, compose descriptive subjects so that spam filters and the recipient can tell whether or not your email is spam.
• Realize that you cannot prevent all junk email. The longer you have an email address and the more people and businesses that it is given to, the more junk email you will likely receive over time.

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Dark patterns are user interface (UI) designs that are intentionally deceptive or manipulative to trick users into making unintended choices, or choices that the creator wants you to make. They are often used by websites and apps to get users to sign up for services, make purchases, or share personal information.

Some examples of dark patterns include:

• Trick questions: This is where a website or app asks you a question in a way that makes it difficult to give the correct answer. For example, a website might ask you to agree to a term of service that includes a hidden clause.
• Misdirection: This is where a website or app uses confusing or misleading language to trick you into making a certain choice. For example, a website might use the word “free” to describe a product or service, even though there are actually hidden costs associated with it.
• Disguised ads: This is where ads are disguised as content or features. For example, a website might have a “featured article” that is actually an ad for a product or service.
• Bait and switch: This is where a website or app offers a product or service at a low price, but then makes it difficult or impossible to actually purchase it. For example, a website might offer a free trial of a service, but then make it difficult to cancel the subscription after the trial period ends.
• Forced continuity: This is where a website or app makes it difficult or impossible to cancel a subscription or service. For example, a website might require you to call customer service to cancel a subscription, or they might make the cancellation process very complicated.
• Hidden costs: This is where the true cost of a product or service is not disclosed until after you’ve made a purchase. For example, a website might charge a hidden fee for shipping or handling, or they might have a high cancellation fee.
• Roach motel: This is where a website or app makes it difficult or impossible to leave. For example, a website might make it difficult to find the “logout” button, or they might keep redirecting you back to the same page.
• Confirmshaming: This is where a website or app tries to guilt you into making a certain choice. For example, a website might ask you to confirm that you really want to cancel your subscription, and they might make it seem like you’re being a bad person if you do.

Dark patterns are often difficult to spot, but there are a few things you can do to protect yourself:

• Be aware of the psychology of dark patterns: Dark patterns are designed to exploit our cognitive biases, so it’s helpful to be aware of these biases so you can spot them when they’re being used.
• Take your time: Don’t rush through any online interactions. Take your time to read the terms and conditions, and make sure you understand what you’re agreeing to.
• Be skeptical of defaults: Defaults are often used in dark patterns to trick users into making certain choices. For example, a website might default to “opt-in” for marketing emails, even though most users would prefer to “opt-out.”

Now that you’re aware of dark patterns, you can watch for them while on websites where you’re asked to click a link or make a decision.

Learn more… View more examples of dark patterns on web pages here

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With prices at the grocery store skyrocketing recently, we can help you save money by using the store’s website or app to save money with digital coupons, shopping sale items and other offers, keeping track of rewards, and even sticking to your list by ordering your groceries for pick-up or delivery.

Digital coupons and offers

Many stores in the Reno area feature digital coupons and other money saving offers on their website or mobile app, including Raley’s, Smith’s, Safeway, Save Mart, and Sprouts.

To use digital coupons at these stores, you will need to download the store’s app and create an account. Once you have created an account, you can browse the available coupons and “clip” the ones you want to use. The coupons will then be applied automatically at checkout.

Benefits of using digital coupons include saving money on your grocery bill for items that you use regularly or trying new items. With the store’s mobile app you can easily browse and clip coupons or shop sale items from your smartphone or tablet while you shop before you get to the checkout.

Rewards

Many stores reward loyalty by accumulating “points” for dollars spent on purchases, which can be redeemed for discounts on future purchases.

Pick-up and delivery 

Most stores offer pick-up and/or delivery services which can help you stick to your list and avoid impulse shopping when visiting a store. This can also be helpful if getting around the grocery store is a bit more challenging these days. Using the store’s website or mobile app you can chose items for purchase, pay, and then go to the store and wait outside for the attendant to load your order in your vehicle – or wait for a delivery driver to bring your order to home.

We can help you get started with saving money at the grocery store

We can show you how to use the store’s website to save money, or even come over and show you how to download and use the store’s mobile app. We can walk you through the process of adding items to your list, clipping digital coupons, and placing an online order if you’d rather pick-up your groceries or have them delivered.

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Updated November 2024 noting official end of support is December 31, 2024

On a Windows PC, if you currently use the Mail and Calendar apps to access your email instead of going to your email provider’s website, you’ll likely be happy to hear that Microsoft will be replacing those (awful) apps on Windows 10/11 with the new Outlook for Windows app in 2024.

Outlook for Windows is a unified app that combines mail, contacts, and calendars. It also integrates with many of Google’s popular tools such as Gmail and Calendar.

This change could be confusing for some users, as there are already many different Outlook products available. However, the new Outlook for Windows is a significant improvement over the Mail and Calendar apps. It has more features, a better interface, and better integration with other Microsoft products.

What’s the difference between Outlook, Outlook.com and the new Outlook for Windows?

Outlook (classic) has been the default email program in Microsoft Office since 1997 and is still part of the subscription version of Office 365 – now called Microsoft 365.

Outlook.com is a website that replaced Hotmail which is Microsoft’s competitor to Google’s Gmail or Yahoo Mail.

The new Outlook for Windows is an app, not a website, that has the look of Outlook.com and many of the basic features of Outlook (classic).

For more information, see:

• Feature comparison between new Outlook and classic Outlook
• Outlook for Windows: The Future of Mail, Calendar and People on Windows 11

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When using the PDF viewer Adobe Reader, you may get prompts suggesting that you should/need to upgrade to Adobe Acrobat. Adobe Acrobat is the paid version that includes additional features, such as the ability to create, edit, and protect PDF files. Most home computer users do not need to upgrade to Adobe Acrobat and pay for features that they do not need.

Here are the pros and cons of upgrading to Adobe Acrobat from Adobe Reader:

Pros:

• Create and edit PDFs: Adobe Acrobat allows you to create and edit PDFs, which is not possible with Adobe Reader. This means you can add text, images, and annotations to PDFs, as well as rearrange pages and delete content.
• Convert PDFs to other formats: Adobe Acrobat can also convert PDFs to other formats, such as Word, Excel, and PowerPoint. This is useful if you need to share a PDF with someone who doesn’t have Adobe Reader.
• Protect PDFs: Adobe Acrobat can protect PDFs with passwords, encryption, and digital signatures. This helps to keep your PDFs secure and prevents them from being tampered with.
• Add advanced features: Adobe Acrobat also includes a number of advanced features, such as the ability to create PDF portfolios, add watermarks, and track changes.

Cons:

• Cost: Adobe Acrobat is a paid software, while Adobe Reader is free.
• Complexity: Adobe Acrobat is more complex than Adobe Reader, so it may take some time to learn how to use all of its features.
• Not necessary for everyone: If you only need to view and print PDFs, then you don’t need to upgrade to Adobe Acrobat. Adobe Reader is sufficient for most users.

Additionally, word processing programs such as Microsoft Word and LibreOffice Writer let you save documents as a PDF (Portable Document Format) file. So if you have a word processing document that you don’t want easily changed or edited, you already have the ability to save it as a PDF file.

Overall, Adobe Acrobat offers a number of advantages over Adobe Reader, but it is also more expensive and complex. Whether or not you should upgrade depends on your needs. If you need to create, edit, or protect PDFs, then Adobe Acrobat is a good choice. However, if you only need to view and print PDFs, then Adobe Reader is sufficient.

Here is a table that summarizes the pros and cons of upgrading to Adobe Acrobat from Adobe Reader:

Feature	Adobe Reader	Adobe Acrobat
Cost	Free	Paid
Complexity	Simple	Complex
Features	Basic	Advanced
Necessary for everyone	No	Yes (for some users)

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