Computer manufacturer’s phone support is often a waste of time

Nearly every day I hear a story from a customer who had spent countless hours on the phone with their computer manufacturer’s tech support. Often times their problem is never fully resolved. Sometimes they are advised to “simply” insert their Recovery CD, but the phone support tech does not clearly explain that doing so will wipe-out every file and setting ever put on the computer, and restore the computer to the way it arrived from the factory.Customers often contact us after such mishaps to reconnect the internet, setup the e-mail, install the latest security patches, setup the printer and other items to get the computer back to the way things were before they called their manufacturer’s tech support.

To give them some credit however, phone support is difficult. A doctor won’t diagnose a medical problem over the phone. A mechanic won’t diagnose a problem with a car over the phone. Then why should someone reply on an accurate computer diagnosis over the phone? Computers and the software that they run are very complex. Diagnosing and fixing computer problems can only be done reliably by an on-site service technician.

The moral of this story is if you decide to call your computer manufacturer for help, if they advise you to run the Recovery CD, tell them you are going to get a second opinion – then call Computer Techs. 

I’d like to thank all Computer Techs customers for their continued patronage. Our calls for service continue to grow each month, and we have added additional techs to take-on the additional workload. However we still have room to grow. If you have a friend or family member that could use our services, please let them know about our service or forward them our newsletter. Word-of-mouth referrals are always appreciated.

We hope that the next time you need service on your computer or tutoring, you will contact us. You may contact our techs directly – please see our contact information page at www.CTreno.com/contact