September Microsoft Automatic Update breaks access to Office documents
If you’re having problems opening your Microsoft Office documents or spreadsheets, or emailing such files, a Microsoft Update is the likely culprit. Other symptoms of the bad update include your document icons may change to orange, and trying to open them gives a prompt to install, purchase or activate Microsoft Office.
To fix the problem go to the Control Panel > Programs and Features > right-click on Microsoft Office Starter 2010- English and click “Change”. This will Repair Microsoft Office and should fix the problem.
See this Microsoft TechNet article about the problem if you are still having problems after the repair, or want to learn more.
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September 26th, 2013 at 7:53 am
Mark, I’m so glad to have you as part of my support team for my small business!
This is perfect timing, as I have been experiencing this issue and I open to print Microsoft Documents dozens of times a day when consulting with clients, and it’s frustrating, unprofessional, and inefficient to have to ‘play’ with (not really the adjective I first chose) getting them to print.
Thank you for your help!
Karen Fisher / Owner, Dietitian Nutrition Connection