The screenshots in this article all have one thing in common. They are all trying to convince you that there are problems with your computer or device, and that you need to call the number displayed in order to fix the problems. However, if you call the number you will be connected to a scammer who will scare tactics to convince you that there are more serious problems with your device, and that paying several hundred dollars for them to “fix” the problems is your only recourse. This scam has tricked thousands of people into paying millions of dollars for non-existent problems.
Never respond to a pop-up on your computer or smartphone screen that urges you to call a number for help. If the Window will not close normally by clicking the red “X” on the upper-right corner of the window, try the following:
- At the bottom of the window check the checkbox to “Don’t let this page create more messages” or “Prevent this page from creating additional dialogs” then press “OK”. You should then be able to close your browser normally using the red “X”.
- Turn off or restart your computer using your normal method via the Start button, then Shut down or Restart.
- If neither of the above methods work, press and HOLD the power button on your computer until it turns off.
After turning your computer back on and/or opening your browser, don’t go back to the website or email that you had visited immediately prior to seeing the pop-up.
On a virus-free computer these pop-ups usually occur when you mistype a web address or click a search link which re-directs you to the malicious website. If your computer already has adware or malware these pop-ups may occur when you visit any website whether or not the site is malicious or not. If you see pop-ups similar to those pictured below, contact Computer Techs so that we can help you determine whether or not you need computer service. We also advise you to have an alternative web browser installed on your computer in case you are unable to use your primary browser.
To view a larger version of the screenshots below, click the picture then press your browser’s “Back” button to return to this article.
This article originally published September 2015 – updated March 2017