Does your computer have adware?

Adware is advertisement-supported software that is usually is bundled with other programs that are downloaded from the internet. For example you may download a free program from the internet, but in order for the website to make money they typically bundle the program with adware, browser toolbars and/or browser hijackers.

These Potentially Unwanted Programs (PUPs) will display advertisements, re-direct your internet search results and even change your browser home/start page. Adware should be removed as soon as possible because the ads often contain popups that report false computer error and update messages that lead to the installation of malware and other more severe computer problems. If your home page gets changed by adware, searching the internet through that page will often lead to untrustworthy and advertising supported search results.

Adware is sometimes avoidable if you carefully read each page as you are installing a program, and uncheck any optional adware boxes before clicking “Next”.

Contact Computer Techs today to have adware removed correctly and thoroughly by a professional.

How to change your email password

Below are links to instructions for changing your password at most major email providers. Please review how to safely manage your passwords when creating a new password.

AOL Mail

AT&T/Yahoo email –,,,

Charter email



Yahoo Mail

If you access email on your smart phone, tablet or email program on your computer, don’t forget to update the password on those device(s) with the new password you created in the steps above.


Microsoft offers cheaper Office 365 subscription and free online version

Microsoft now offers a cheaper subscription option to their Office 365 suite. For $69 per year (or $6.99 per month), you can use the full suite of Microsoft Office products including Word, Excel, Powerpoint, Outlook and others on 1 computer plus 1 tablet computing device. Their original subscription option which is still available allows the use of the full suite of Office products on 5 computers plus 5 tablets in a household for $99 per year (or $9.99 per month).

Office optionsLast month Microsoft released a version of Office designed for the iPad. Though the app is free to install, a Microsoft Office subscription is required in order to create or edit files. Oddly the initial release of the app doesn’t have the ability to print but Microsoft says that the feature will be coming in a future release of the app.

Besides a subscription to Office, Microsoft currently offers several versions of Office 2013 with a one-time purchase starting at $139 per computer. Alternatively you can access free simplified web page versions of Word, Excel and PowerPoint and OneNote at Office Online. See Get started at

For more information on the subscription and one-time purchase options see Compare Microsoft Office versions.

Heartbleed flaw impacts half a million websites – change your passwords

The “Heartbleed bug” is a flaw in the OpenSSL encryption standard that is used by half a million websites which was uncovered on April 7. Most websites that require a password to access use OpenSSL encryption to “scramble” the data transferred between your computer and the website’s server. OpenSSL has since been patched and millions of websites – many that you likely use – are being updated and new encryption certificates and keys are being issued.Heartbleed

So what does this all mean for the average computer user? [Read more…]

How to tell what version of Windows is on your computer

It’s been widely publicized that Microsoft ended support for Windows XP in April 2014. Some people have been asking how to tell what version of Windows their computer has. One easy way to tell is to look at “Start” button which is usually located in the lower-left corner of the desktop screen.

[Read more…]

New twists in tech support phone scams

For years we’ve been warning people about tech support scams where someone claiming to be from Microsoft, your internet service provider or computer manufacturer calls to inform you that your computer is in danger and filled with trojan viruses or critical errors.

keyboard S C A MIn a later twist, shady companies began advertising on Google, Yahoo, Bing and other websites targeting search terms such as “HP tech support number” in hopes that vulnerable computer users would call them. After calling the number the representative would say that in order to help with the problem they would need to remotely access your computer. Then just like the unsolicited calls from “Microsoft” above, you are lead to believe that your computer is in danger and filled with trojan viruses or critical errors.

[Read more…]

Internet search results for tech support often show misleading ads from companies that attempt to swindle your money

Sometimes when you have a problem with your computer, printer or other technology device you may be tempted to search the internet to find a resolve for the problem. When you search the internet using Google, Bing, Yahoo, etc. you will get search results from multiple advertisers that if contacted they will attempt to scare you into paying lots of money for a computer problem that you likely don’t have.

This is similar to the fake calls from Microsoft scam, but since you are initiating the call you are lead to believe that you have contacted the official tech support for the company that you searched for.

Click the screen shot below to see an example of search results I found when searching for “forgot hotmail password”. [Read more…]

What to do with old computer equipment

We often are asked what should be done with old computers, monitors or other electronic equipment. Due to the hazardous materials and metals in electronic equipment, they can’t be just thrown in the garbage.

If you are getting rid of an old computer, it is recommended that your personal data be wiped from the drive. If you’re giving an old computer to a friend or family member a new user account can be created, then your old user account(s) should be deleted. If the computer is being donated or recycled, the hard drive (which stores all of your personal data) should be removed and stored in a secure location – or wiped with an irrecoverable data destruction program. We have access to such programs, or can recommend one if you’d like to do it yourself. We can also remove the hard drive from your old computer.

If you have unused gadgets such as laptops, cell phones, portable music players, digital cameras or LCD monitors you can get cash or Amazon credit (see below) for your unused gadgets.

Your computer equipment can also be recycled or donated: [Read more…]

What to do if your email account has been hacked

Recently we’ve had a lot of clients report that their Yahoo, AOL or Hotmail email has been hacked. They first notice the problem when they are alerted by their email contacts claiming that they are receiving spam emails with links to prescription drug or work-at-home websites, or a plea for money after being robbed while traveling overseas.

When attempting to login to their email some will discover that their password has been changed and they are unable to access their account. Others have reported some or all of the following changes:

  • All contacts have been deleted
  • “Reply-to” address changed
  • All email being forwarded to a different address
  • Email signature added or changed

If your Yahoo or AT&T/Yahoo account has been compromised, below are some helpful links:

If you cannot access your email account you can call Yahoo at 866-562-7219 or AT&T at 877-722-3755.

To help prevent future hacking of your email account you need to change your email password to something that is secure and different from any other password. See How to protect your internet accounts from being hacked.

Reno area freeway webcams

The pictures on this web page are mobile web browser friendly.

On a computer, click on a picture to view its live video stream (if available).

[Read more…]